Our Tour and Travel Business Policy
1. Introduction
This policy outlines the guidelines and procedures for operating a tour and travel business to ensure high-quality service, customer satisfaction, and adherence to legal and ethical standards. Booking and Reservations
2.1 Reservation Process:
1. Customers can book tours online, over the phone, or in person.
2. Full payment must be made within a specified period before the departure date (usually 30 days).
2.2 Pricing and Payment:
1. Prices are subject to change based on demand, availability, and external factors.
2. Acceptable payment methods include credit/debit cards, bank transfers, UPI, and online payment platforms.
3. Payment plans may be available for certain tours and must be agreed upon at the time of booking.
4. Cancellations and Refunds
3.1 Customer Cancellations:
1. Cancellations made more than 30 days before departure will receive a partial refund (deposit excluded).
2. 50 % of the package amount will charge if the booking gets cancelled in between 30-20 days of arrival date
3. 75 % of the package amount will charge if the booking gets cancelled in between 10-20 days of arrival date
4. 100% of the package amount will charge if the booking gets cancelled with 10 days of arrival.
3.2 Company Cancellations:
1. The company reserves the right to cancel tours due to unforeseen circumstances (e.g., natural disasters, safety concerns).
2. In the event of a company-initiated cancellation, customers will receive a full refund or the option to rebook on a different date within 10 days.
4. Travel Insurance:
1. All customers are strongly advised to purchase comprehensive travel insurance covering trip cancellations, medical expenses, and personal belongings.
2. The company is not responsible for any costs incurred due to lack of insurance.
5 Health and Safety:
5.1 Health Requirements:
1.Customers must disclose any medical conditions, disabilities, or special requirements at the time of booking.
2.The company will Endeavour to accommodate special needs but cannot guarantee all requests will be met.
5.2 Safety Protocols:
1. The company will provide safety guidelines specific to each tour.
2. Customers are required to adhere to all safety instructions provided by the tour guides.
6.Conduct and Behavior:
6.1 Customer Conduct:
1. Customers are expected to behave respectfully towards other travelers, staff, and local populations.
2. Any form of harassment, discrimination, or disruptive behavior will not be tolerated.
6.2 Staff Conduct:
- Staff must maintain a professional Demeanour, providing courteous and attentive service to all customers.
- Any form of misconduct by staff should be reported to management immediately.
- Environmental Responsibility
- The company is committed to sustainable tourism practices.
- Customers are encouraged to minimize their environmental impact by following guidelines on waste disposal, wildlife interaction, and energy conservation.
- Complaints and Feedback
- Customers are encouraged to provide feedback to help improve services.
- Complaints should be reported to the tour guide or company representative during the tour or submitted in writing within 14 days of tour completion.
- The company will investigate and respond to complaints within a specified time frame (usually 30 days).
- Data Protection and Privacy
- The company will protect customer data in accordance with applicable data protection laws.
- Personal information collected during booking and travel will be used solely for business purposes and not shared with third parties without consent.
- Terms and Conditions
- Customers must agree to these terms and conditions to complete their booking.
This policy should be reviewed regularly and updated as necessary to reflect changes in the business environment, legal requirements, and customer expectations.